Help Center / Messages

Send dynamic list messages via API

In this tutorial you will learn how to send dynamic list to phone numbers using the API.

Important update: since the end of March 2023 buttons and list messages are no longer getting received on the WhatsApp mobile app after users updated it. Unfortunately, this is a limitation imposed by WhatsApp that affects all providers and there is no short-term solution expected. In order to bypass this limitation the platform is converting buttons and list messages into raw text equivalent messages, so all messages can be appropriately received by the target users. We recommend adjusting your webhook integration code to handle the user response based on text input messages instead of the selected item/button ID. From the API perspective nothing changes, you can continue sending messages as buttons and list messages the same way you did, only the way users receive the message will change.

Introducing dynamic reply buttons message

We are excited to announce that dynamic list of items message type is now fully supported in the API for all WhatsApp numbers connected to the platform, no matter if you use WhatsApp Personal or Business.

Using list message you can send a menu as message with up to 10 lists, each one or choices separated by optional section and header, a great feature to provide better, structured and easier way to collect feedback with your chatbot and customer communication.

Restricted content

This article is only available to registered users

Related articles