React with 👍 to every message you receive

A customer writes and, shortly after, sees a 👍 on their message. They know it arrived and that someone is on it, even before your team answers.

Before you start

• Wassenger connected to Zapier. If not yet, do it first: it takes 5 minutes.
• The Professional, Business or Enterprise plan. Reactions are not available on other plans.
• A number connected to the official WhatsApp Business API. If you connected your number by scanning a QR code, this recipe doesn't work with it.
• At least one message received on your number. If it is new, send it a WhatsApp from your own phone, so Zapier has one to show you.

1. Start a Zap with your WhatsApp messages

1. In Zapier, click Create, then Zaps.
2. Click Trigger and choose Wassenger.
3. In Trigger event, choose New Incoming Message.
4. Under Account, choose your Wassenger account. The first time, click Sign in and paste your API key.
5. Click Continue.
6. In WhatsApp Number, choose your number, then click Continue.
7. Click Test trigger. Zapier shows your latest messages. Choose one you sent from your own phone and click Continue with selected record.

2. React to each message

1. Click Action and choose Wassenger.
2. In Action event, choose Send Reaction.
3. Under Account, choose your Wassenger account, then click Continue.
4. Fill in these fields and leave the others as they are:
   • WhatsApp Number: the same number as in step 1.
   • Phone Number: click it and choose From Number.
   • Message ID: click it and choose Data Waba Id. It starts with wamid. Choose exactly this one: with any other ID, WhatsApp does not find the message.
   • Emoji Reaction: 👍
5. Click Continue, then Test step. The 👍 appears on your message in your WhatsApp.

Zapier may warn you about a possible loop, because the trigger and the action are both Wassenger. There is none: the Zap listens to the messages your customers send, and a reaction is not one of them.

3. Turn it on

Click Publish. From now on, every message your customers send gets a 👍 within a few minutes.

Questions

Can I use another emoji? Yes, any single emoji, like ✅ or 🙏.

Does the customer get a notification? WhatsApp shows the reaction on their message, as when a friend reacts. It does not count as a reply, so answer them as usual from your inbox.